Commitment to Great Customer Service
I’d like to compliment one of your employees, Abel Valencia, for the excellent service he provides every week to Cephazone Pharma, LLC.
Mr. Valencia has assisted Cephazone Pharma, LLC with our account after numerous discrepancies regarding inventory control and a few more issues.
We have always been pleased with the service we receive from PCS. However, Mr.Valencia ‘s courteous attitude, expert knowledge, and patience in handling our specific issues were very important to our complete customer satisfaction. While we know that it is not Mr.Valencia's responsibility to explain the complete process and service of the cleanroom garments to us, we feel like Mr. Valencia treated our affairs with the utmost importance.
Such a commitment to great customer service is to be commended. So I felt compelled to let Mr.Valencia ‘s superiors know what an awesome job he does. I am sure you will appreciate my position, and I hope that you will pass the recognition on to him.