Complete Service Cycle

Prudential Overall Supply is proud to serve our customers. This page captures the many benefits Prudential Overall Supply customers receive. The extra attention to quality and detail for service highlights like shirt pressing, multiple inspection points, in-line repair and on-time weekly deliveries equate to best-in-class customer satisfaction and retention.

  • 1. Pick Up

    Your Customer Sales Representative carries a device to facilitate any service adjustment requests. The invoice is completed on the device allowing your CSR to make requested adjustments on-site. An authorized signature is then captured.

  • 2. Garments Arrive At Facility

    Soiled garments are pushed into facility by your Customer Sales Representative with RFID tags.

  • 3. Place Into Scan Machine

    The cart is pushed into the bulk RFID scan machine to record quantity picked up.*

  • 4. Soil Sort

    Garments are sorted by the type of fabric, type of soil and if special processing needs are necessary.

  • 5. Washing

    We process by soil classification and use computerized water wash equipment.

  • 6. Drying

    The drying process is conducted by utilizing energy efficient equipment calibrated to gain maximum garment life.

  • 7. Finished Shirts

    Professionally finished.

  • 8. Finished Pants

    Professionally finished.

  • 9. In Line Repair

    The garment repair stations are located within the process flow. The eye opener repair tag allows your employee to point out specific repair needs. Repaired garments are delivered on the next scheduled delivery.

  • 10. Individual Garment RFID

    Newly established accounts will have the ability to be RFID scanned. Existing accounts will be RFID scanned as RFID tags are added to customer accounts.

  • 11. Scanning RFID Tag

    Final RFID scan confirms that 100% of customer’s garments are ready to be returned to customer’s facility.

  • 12. Distribution / Quality Assurance

    Prudential employs final Quality Assurance Inspectors to ensure 100% complete delivery.

  • 13. Truck Is Ready For Delivery

    Your garments are loaded into the delivery truck and the RFID tags are verified one last time to ensure complete delivery.

  • 14. Delivery to Customer

    The garments are delivered by the Customer Sales Representative to your location. The garment RFID tags verify what was picked up is delivered as promised; cleaned, repaired and finished.