Prudential’s IT Capabilities
Prudential Overall Supply’s customer portal enhances our communications between our customers and service team. This tool will continue to be enhanced to meet our customers’ evolving requirements.
PRUDENTIAL ONLINE STORE
http://www.shopprudentialuniforms.com/ Prudential Overall Supply’s online store offers a full range of uniform and promotional options for customers requiring direct sale merchandise. The online store offers thousands of apparel items from the world’s leading brands; VF, Wrangler, Dickies, RedKap, Nike Golf, Ogio, Edwards, Medline, Superior Uniform, Chef Design, Blue Generation, Port Authority, District, Corner Stone, Precious Cargo, First Ascent, New Era, Russell, Hanes, Jerzees, Gildan, Port and Company, Sport-Tek, District Made, Eddie Bauer, Red House, Fruit of the Loom and others.
Prudential Overall Supply offers its customers secure on-line viewing and printing of both delivery invoices and monthly statements.
ROUTE ACCOUNTING SOFTWARE (ABS)
Prudential Overall Supply has invested heavily in technology, so we can offer best in class information to our customers. The ABS Laundry Business Solutions software is the only specialized application that supports the textile service industry. ABS uses state of the art technology and software development tools for data modeling, application design and development. This translates into tools and support that help Prudential and its customers gain useful and actionable account information to help better manage their business requirements.
SCANNING / AUTO SORT
One of the most critical laundry operations is sorting garments that are to be returned to the customers’ wearers. It is critical because customer satisfaction is dependent on returning the correct garments. Prudential employs auto sortation systems that are used to sort garments in its uniform rental plants. These systems accurately sort garments and provides customer information through its barcode data storage system.
ABS Route Assist Device
Prudential Overall Supply’s CSRs (Customer Sales Representatives) utilize hand held devices. The device captures service requests and downloads requests into Prudential’s account management system. CSRs can quickly, accurately and securely act on your service requirements. Actionable items include adding and canceling employee uniform wearers, size changes, upgrades, repairs, adding name badges or company emblems, ordering new items, canceling items, adjusting inventories, adjusting billing information, request samples, view invoice detail, settle invoices and digitally capture signatures.
Prudential Overall Supply utilizes Spindle operations management software. The software increases productivity and reduces resource consumption in areas impacting energy and water. The Spindle intuitive visual workplace and proactive software contribute Prudential’s Clean Green Sustainability initiative.
Prudential Overall Supply utilizes Oracle software for its financial system. Prudential’s substantial investment in Oracle’s best in class solution helps Prudential better meet the demands of our customers evolving requirements.
Prudential Overall Supply’s customer relationships are essential to its success. Saleslogix is an award-winning CRM solution that delivers a complete view of customer interactions across Prudential’s sales, marketing, customer service, and support teams, so they can collaborate effectively and respond promptly and knowledgeably to customer inquiries – both in the office and in the field.
CUSTOMER EXCEPTIONS REPORTS
Prudential Overall Supply’s goal to meet all of its customer commitments extends to its exclusive account management reporting tool that alerts Prudential personnel to any customer account exceptions. The Exceptions Report will occur for any items that are not listed on the customer’s specific account template. The template lists merchandise, pricing, and any other corresponding agreed items. Each week the system will automatically scan for exceptions, and an exception notification will alert Prudential Customer service management to any unauthorized customer invoice adjustments. Therefore, customers will only be invoiced for Agreement items.