Location Rating Information

The CV score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point (6 touch points).

The HMS survey program is an outreach to all Prudential Overall Supply customers that we are able to contact during the call period for the specific market center. The survey has six questions:

Q1 – On a scale of 1-5 how would you rate the service provided to your company by Prudential Overall Supply?

Q2 – On a scale of 1-5 how would you rate the overall quality and products of Prudential Overall Supply?

Q3 – On a scale of 1-5 how would you rate the overall ease of our billing system?

Q4 – If there was one thing we could do better what would it be?

Q5 – Are there any immediate concerns that need our attention?

Q6 – On a scale of 1-5 how would you rate your overall satisfaction with Prudential Overall Supply?