American Laundry News highlights our President, Chris Welch
When Chris Welch, president of Prudential Overall Supply based in Irvine, California, pictures a laundry leader, he envisions a person with a solid understanding of his/her customers and employees and what the company’s value proposition to both groups is.
“I think it’s important to have clear channels of communication flowing in all directions within the business and encourage idea generation; even if every idea won’t be acted upon, it will be actively listened to,” he says.
“Also, being worthy of others’ trust and executing on your commitments to them and having a vision of the future that inspires others to help bring the vision to fruition.”
While laundry leaders need to embrace the qualities all three mentioned, COVID-19 has affected what makes a good leader today and what future leadership needs to understand.