Prudential Overall Supply Improves Garment Repair Process


Irvine, CA - Prudential Overall Supply, an industry leader in reusable image work apparel and related textiles, today announced the official roll-out of its improved garment repair program.

Based on customer feedback communicated through Prudential’s customer visitation program, the top area for improved service related to garment repairs. Prudential listened, and has added a position called a Quality Assurance Inspector to each of its laundry processing plants. The Quality Assurance Inspector is tasked with individually inspecting each garment before it is released. The Quality Assurance Inspector looks for garments needing repairs, replacement and upgrades. Garments needing repair are routed to the location where they are repaired and returned for distribution to be delivered as scheduled.

Prudential’s President, Tom Watts comments, “Prudential’s customer visitation process is a listening post where customers help keep us focused on areas where we can better serve them. The garment repair issue was one that we heard from our customers, evaluated, and determined that we could do more. So, we made the investment, and the initial results indicate that we are catching more repairs than ever before. This means that our customers have uniforms that are repaired, cleaned and ready for use each day; keeping them looking professional and ready to work.”

About Prudential Overall Supply:

Family owned and operated since 1932, Prudential Overall Supply is dedicated to enhancing our customers’ image at the best dollar value.  By providing premium quality work wear uniforms, career apparel and casual wear, Prudential is able to outfit your entire organization.  This on-time weekly service also addresses your facility’s image and safety requirements by offering logo floor mats, wiping towels and paper products.

Release date: 04/16/2012

Contact: Jerry Martin, V.P. of Sales & Marketing (949) 250-4850 ext 275

By: Jerry Martin, Vice President of Sales & Marketing, Prudential Overall Supply

About the author

Jerry Martin is the Vice President of Sales & Marketing at Prudential Overall Supply, a leading provider of workplace uniforms and personal protective equipment (PPE) to a wide range of industries and organizations. Currently President of the Board of Directors for the American Reusable Textile Association (ARTA) where he works on projects to further the benefits of reusable textiles versus disposable alternatives. Martin also contributes to the Textile Rental Service Association (TRSA) where he is a former chairman of the association's Marketing & PR committee and helped establish TRSA’s international standard for its Clean Green certification program.