Prudential Overall Supply Releases 2016 Customer Satisfaction Score

16Jan

Prudential Overall Supply, an industry leader in reusable image work apparel and related textiles, today announced its 2016 customer satisfaction index (CSI) score. The score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point.

Prudential’s Chairman of the Board, Dan Clark comments, “The CV process is our way to better connect to our customers’ requirements, and to verify that we are delivering the customer service experience that we have promised. I personally spend nearly a third of the year conducting CV’s with our management team. It is the most enjoyable part of my year, and it is the time I learn the most about our business”

Conducting 10,894 face to face Customer Visitations, Prudential achieved a CSI rating of 4.29 on a 5-point scale increasing from a 4.26 the previous year. The Company remains committed to improving on this rating in 2017.

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Contact: Jerry Martin, V.P. of Sales & Marketing (949) 996-8976

By: Jerry Martin, Vice President of Sales & Marketing, Prudential Overall Supply

About the author

Jerry Martin is the Vice President of Sales & Marketing at Prudential Overall Supply, a leading provider of workplace uniforms and personal protective equipment (PPE) to a wide range of industries and organizations. Currently President of the Board of Directors for the American Reusable Textile Association (ARTA) where he works on projects to further the benefits of reusable textiles versus disposable alternatives. Martin also contributes to the Textile Rental Service Association (TRSA) where he is a former chairman of the association's Marketing & PR committee and helped establish TRSA’s international standard for its Clean Green certification program.