Prudential Overall Supply Releases 2016 Customer Satisfaction Score
Prudential Overall Supply, an industry leader in reusable image work apparel and related textiles, today announced its 2016 customer satisfaction index (CSI) score. The score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point.
Prudential’s Chairman of the Board, Dan Clark comments, “The CV process is our way to better connect to our customers’ requirements, and to verify that we are delivering the customer service experience that we have promised. I personally spend nearly a third of the year conducting CV’s with our management team. It is the most enjoyable part of my year, and it is the time I learn the most about our business”
Conducting 10,894 face to face Customer Visitations, Prudential achieved a CSI rating of 4.29 on a 5-point scale increasing from a 4.26 the previous year. The Company remains committed to improving on this rating in 2017.
Contact: Jerry Martin, V.P. of Sales & Marketing (949) 250-4850 ext 275
By: Jerry Martin, Vice President of Sales & Marketing, Prudential Overall Supply