Prudential Overall Supply Releases 2019 Customer Satisfaction Score
IRVINE, CA – January 15, 2020 – Prudential Overall Supply, an industry leader in reusable image work apparel and related textiles, today announced its 2019 customer satisfaction index (CSI) score. The score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point.
Prudential’s Chairman of the Board, Dan Clark comments, “The CV process is our way to better connect to our customers’ requirements, and to verify that we are delivering the customer service experience that we have promised. I personally spend nearly a third of the year conducting CV’s with our management team. It is the most enjoyable part of my year, and it is the time I learn the most about our business”
Conducting 10,089 face to face Customer Visitations, Prudential achieved a CSI rating of 4.49 on a 5-point scale increasing from a 4.43 the previous year. The Company remains committed to improving on this rating in 2020.
About Prudential Overall Supply:
Family owned and operated since 1932, Prudential Overall Supply is dedicated to enhancing our customers’ image at the best dollar value. By providing premium quality work wear and safety uniforms, career apparel and casual wear, Prudential is able to outfit entire organizations. This certified Clean Green, on-time, weekly service also addresses facility image and safety requirements by offering floor mats, wiping towels and facility products throughout the United States.