Prudential Overall Supply Releases 2018 Customer Satisfaction Score
IRVINE, CA – January 15, 2019 – Prudential Overall Supply, an industry leader in reusable image work apparel and related textiles, today announced its 2018 customer satisfaction index (CSI) score. The score is measured through the Company’s Customer Visitation (CV) process. The CV occurs with a face to face meeting with each reviewed customer. The CV rates each customer service touch-point.
Prudential’s Chairman of the Board, Dan Clark comments, “The CV process is our way to better connect to our customers’ requirements, and to verify that we are delivering the customer service experience that we have promised. I personally spend nearly a third of the year conducting CV’s with our management team. It is the most enjoyable part of my year, and it is the time I learn the most about our business.”
Conducting 11,634 face to face Customer Visitations, Prudential achieved a CSI rating of 4.43 on a 5-point scale increasing from a 4.40 the previous year. The Company remains committed to improving on this rating in 2019.
About Prudential Overall Supply:
Family owned and operated since 1932, Prudential Overall Supply is dedicated to enhancing our customers’ image at the best dollar value. By providing premium quality work wear uniforms, safety apparel, cleanroom garments, career and casual wear, Prudential is able to outfit your entire organization. This on-time weekly service also addresses your facility’s image and safety requirements by offering logo floor mats, wiping towels and consumable products.